Privacy policy

Last Updated: 26/03/2025

At RV Dreams, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (www.rvdreams.co.nz) or engage with our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Identification Information: When you contact us to schedule services or inquire about our offerings, we may collect personal details such as your name, phone number, email address, and vehicle details (e.g., make, model, and registration).

  • Payment Information: When you pay for services, we may collect payment details (such as credit card information or bank transfer details) through secure third-party payment processors.

  • Website Usage Information: We may collect non-personal data about your interaction with our website, such as IP addresses, browser type, device type, and pages visited through cookies or other tracking technologies.

2. How We Use Your Information

We may use your information for the following purposes:

  • To communicate with you regarding service bookings, inquiries, and confirmations.

  • To process payments for services rendered.

  • To improve our services and website experience by analysing customer preferences and interactions.

  • To send promotional or service-related communications, with your consent (you may opt out at any time).

  • To comply with legal obligations or protect our legal rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, email marketing platforms) who assist us in operating our business and delivering services to you. These providers are required to maintain the confidentiality of your information.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., a subpoena, court order).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, and we will ensure that the recipient continues to protect your privacy.

4. Data Security

We take reasonable precautions to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction. This includes using encryption, secure payment gateways, and other appropriate security measures. However, no method of electronic transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and improve our services. Cookies are small files stored on your device that allow us to track your preferences, session information, and usage patterns. You can choose to disable cookies in your browser settings, but doing so may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: If you believe any of your personal information is inaccurate, you can request corrections.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by RV Dreams. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website, with the "Last Updated" date indicated at the top. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Phone: 027 297 3776

  • Email: service@rvdreams.co.nz